Shipping policy

Shipping Policy

Last Updated: August 19, 2026

Order Processing

All orders are processed within 1–3 business days after your order is placed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please note that orders are not processed or shipped on weekends or U.S. federal holidays.

Shipping Time

We currently offer standard shipping to customers in the United States.

  • Processing Time: 1–3 business days
  • Shipping Time: 5–7 business days
  • Estimated Total Delivery Time: approximately 7–10 business days

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, a tracking number will be sent to the email address provided at checkout.

Please allow 24–48 hours for tracking information to become available after the shipping confirmation email is sent.

Shipping Delays

While we do our best to ensure your order arrives within the estimated delivery timeframe, unexpected delays may occasionally occur.

If your order has not arrived within the estimated delivery window, please contact our customer support team with your order number so we can assist you.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you need to change your shipping address, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package appears to be lost, damaged, or marked as delivered but you have not received it, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and help determine the appropriate next steps.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:

Email: isamauthnnyc@outlook.com