Refund policy
Return & Refund Policy
Last updated: August 28, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The return request must be made within 30 days of receiving your order.
- The item must be unused and unworn.
- The item must be in the same condition that you received it.
- The item must have its original tags attached, where applicable.
- The item must be in its original packaging.
- You must provide your order number or other proof of purchase.
Items that do not meet these requirements may not be eligible for a refund.
How to Request a Return
To start a return, please contact us at:
Please include your order number and a brief description of the reason for your return.
Our customer service team will review your request and provide you with the return instructions and return address if your return is approved.
Please do not send any items back before contacting us and receiving return instructions. Items sent back without first requesting a return may not be accepted.
Return Shipping
For returns that are not related to a defective, damaged, or incorrect item, the customer may be responsible for the return shipping costs.
If the item you received is defective, damaged, or incorrect, please contact us as soon as possible. We will review the issue and provide appropriate instructions.
Damages and Issues
Please inspect your order upon reception.
If your item is defective, damaged, or you receive the wrong item, please contact us at isamauthnnyc@outlook.com as soon as possible.
Please provide your order number and, when applicable, photos of the item and its packaging. We will review the issue and work with you to find an appropriate solution.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods, such as food, flowers, or plants
- Custom or personalized products
- Certain personal care or hygiene products
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Items marked as non-returnable at the time of purchase
- Items that have been used, worn, damaged, or altered after delivery
If you are unsure whether your item is eligible for a return, please contact us at isamauthnnyc@outlook.com before sending the item back.
Sale Items
Sale or promotional items may be subject to specific return conditions. Please review the product or promotion details at the time of purchase or contact us at isamauthnnyc@outlook.com if you have questions.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, color, size, or style, the fastest option is to request a return for the original item. Once your return is approved, you can place a new order for the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.
If your return is approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, applicable consumer protection laws may provide you with a 14-day right to cancel or return your order, subject to applicable legal exceptions.
Where applicable, the item must be returned in the same condition in which you received it, unused or unworn, with tags attached where applicable, and in its original packaging.
For questions regarding returns from the European Union, please contact us at:
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: isamauthnnyc@outlook.com